Request deletion of connected Meta data
If you have authorised Avanuval to access a Facebook Page or an Instagram professional account for reporting, you may ask us to disconnect the integration and delete the associated Meta data held by the Avanuval portal.
How to submit a request
- Email info@avanuval.co.za with the subject Meta Data Deletion Request.
- Include your name, business name, Facebook Page name and, where applicable, the connected Instagram username.
- Send the request from an email address associated with your Avanuval customer account, or provide sufficient information for us to verify that you are authorised to act for the connected business.
Please do not send your Facebook password, Instagram password, access token or other authentication credentials.
What we will delete
After verifying the request, we will disconnect the applicable Meta integration and delete the Meta access credentials, stored Facebook Page and Instagram account identifiers, connection labels, and associated cached Meta reporting data held for that connection.
A Meta-only deletion request does not automatically delete your Avanuval customer profile, invoices, service records or information that must be retained for legal, accounting, security or contractual purposes. You may request deletion of other eligible personal information separately under our Privacy Policy.
Confirmation
We may contact you to verify the request. Once the applicable deletion has been completed, we will confirm this using the email address from which the request was submitted.
Remove access through Meta
You may also remove the Avanuval integration from your Facebook account or business settings. Removing access prevents future authorised API access, but you should still submit the deletion request above if you want Avanuval to delete information already stored for the connection.
Contact
Questions about this process may be sent to info@avanuval.co.za.